Empowering energy consumers – innovative approaches from European projects

With the Clean Energy for all Europeans Package and the following revised legislation, consumers take a central role in the energy transition, actively participating in the energy market. Consumers need to be better informed, more engaged, and be provided with adequate tools and protected. The transition to a low-carbon energy requires consumers to change their energy consumption behaviour and increase the uptake of active demand solutions and services, including collective actions.

The session will showcase innovative approaches to engage and empower consumers towards sustainable energy from Intelligent Energy Europe and Horizon 2020 funded projects and provide concrete advice on how to put consumers at the centre of the energy system.

The aim is to present different good practices to engage and empower consumers, helping them to adopt more energy efficient behaviours through energy advice and low-cost measures, but also facilitating the wider deployment of existing ICT-based solutions, or supporting the whole consumer journey through the renovation process. The need for innovative financing schemes and services will also be addressed, as well as the role that renewable energy cooperatives can play in engaging consumers so that they can participate in energy production and reduce their energy consumption. In addition, insights on consumer behaviour and decision-making will be provided.


Head of the Energy Unit
Executive Agency for Small and Medium-sized Enterprises (EASME) - European Commission
Head of Competence Center Energy Policy and Energy Markets
Fraunhofer Institute for Systems and Innovation Research ISI
Senior Sustainability Officer
National Union of Students
Project Manager
Project Manager
Energy Institute at the Johannes Kepler University Linz
Energy Expert and Project Manager
Consumer Organisation Altroconsumo
Project Manager
Île-de-France Energies